At The Postal Spot Shop, we want you to be fully satisfied with your purchase. If you’re not happy with your order, our returns policy is here to help ensure a smooth process for returns or exchanges.
Eligibility for Returns
- Items must be returned within 30 days of receiving your order.
- To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
- Some items, such as custom-made, personalized, perishable goods, candles left in the heat, or sale items, are not eligible for return. Please check product descriptions for specific return restrictions.
How to Initiate a Return
To start a return, please contact us at admin@thepostalspotshop.com or call 281-974-1799. Include your order number and reason for the return, and we will provide instructions on how to return your items.
Return Shipping
- Return shipping costs are the responsibility of the customer unless the item was damaged or the wrong item was shipped.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
- Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
Exchanges
If you need to exchange an item for a different size, color, or product, contact us at admin@thepostalspotshop.com. We will guide you through the exchange process and provide further instructions.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Sale or clearance items
- Custom-made or personalized products
- Perishable goods
- Candles that have been left in the heat – candles left out in the heat will melt. Please make sure there is a cool place for your candles to be delivered to. Please do not leave them out on your front porch all day while you are ate work.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at admin@thepostalspotshop.com or 281-974-1799. We will arrange for a replacement or refund as quickly as possible.
Questions
If you have any questions about our return policy, please feel free to contact us at admin@thepostalspotshop.com or call 281-974-1799. We’re here to help!